Frequently Asked Questions

General

What products do you sell?

We specialize in high-quality electronics such as earphones, headphones, Bluetooth speakers, smart gadgets, and more.

How can I contact customer support?

you can reach us via email at vellarkshop.com or through our contact form on the website.

Are all the products brand new?

Absolutely! All products are 100% brand new, unused, and come in original packaging.

Shipping & Delivery

Do you ship across India?

Yes, we offer delivery to most locations across India.

How long will it take to receive my order?

Orders are typically delivered within 3–7 business days, depending on your location.

What if my package is delayed?


If your package is delayed, please contact our support team, and we will assist you in tracking it.

Payment Related

What payment methods do you accept ?

We accept Credit/Debit Cards, UPI, Net Banking, and popular Wallets.

Is Cash on Delivery (COD) available?

Yes, COD is available for selected pin codes.

Is it safe to shop on your website?


Absolutely! Our website uses secure payment gateways with encryption for your safety.

Return & Refund

What is your return policy?

We offer a 7-day return policy for defective or damaged items.

How do I request a return?

You can request a return by contacting our support team with your order details and reason for return.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item is received and inspected.